{"product_id":"conduct-accountability-financial-services","title":"Conduct and Accountability in Financial Services: A Practical Guide, 2nd ed","description":"\u003ch3\u003e\u003cstrong\u003eStacey English, Susannah Hammond\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 9781526529060\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePublished:\u003c\/strong\u003e July 2026\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e Bloomsbury Professional\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eDescription\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eNow fully revised for its second edition, this practical guide provides comprehensive, expert guidance on implementing and complying with the UK's Senior Managers \u0026amp; Certification Regime (SM\u0026amp;CR). It works as both a rulebook companion and a guide to regulatory expectations, with an in-depth look at the implications of the global focus on culture and conduct risk. The second edition has been fully updated to reflect the post-pandemic hybrid working environment, the Financial Services and Markets Act 2023, the new Consumer Duty, the impact of Brexit, and the growing regulatory focus on cryptoassets and AML\/sanctions against the backdrop of the continuing conflict in Ukraine.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003ePractical, step-by-step guidance for mapping Senior Manager Functions and certifying staff under SM\u0026amp;CR across banks, insurers, and now almost all UK financial services firms. An expanded chapter on managing compliance in a post-pandemic hybrid working environment, addressing the heightened regulatory focus on remote and flexible work. Direct analysis of how the Financial Services and Markets Act 2023 and the new Consumer Duty affect day-to-day SM\u0026amp;CR obligations, with practical steps for embedding both into existing compliance frameworks.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eCoverage\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eContext and drivers for the accountability regime; SM\u0026amp;CR as it applies to banks and large investment firms; SM\u0026amp;CR for insurers; extension of SM\u0026amp;CR to almost all financial services firms; key roles in embedding and overseeing SM\u0026amp;CR; practical risk mitigation and practical challenges to overcome; the role of culture and conduct risk; other areas where personal liability can arise; enforcement; overarching principles for managing personal regulatory risk; regulatory relationship management; technology; and an overview of related global developments.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eAbout the Authors\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eStacey English has over 25 years' experience in financial services regulation and technology, including as a former UK regulator (now the FCA) and as a risk and compliance practitioner in global banks and insurers. She led regulatory intelligence for Thomson Reuters for more than a decade and is currently director of regulatory intelligence at Theta Lake. She is a Chartered Certified Accountant and an honorary fellow of Cambridge Judge Business School.\u003c\/p\u003e\u003cp\u003eSusannah Hammond has more than 25 years of wide-ranging compliance, regulatory, and risk experience in international and UK financial services, including senior compliance roles at S.G. Warburg, HBOS, GE Capital, and Caspian Securities. She was senior regulatory intelligence expert at Thomson Reuters and is now senior regulatory intelligence expert at Theta Lake. She is a chartered accountant and was the inaugural host of the Compliance Clarified podcast.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eTable of Contents\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003e1. Context and Drivers for the Accountability Regime\u003cbr\u003e2. Specifics of the Senior Managers and Certification Regime as it Applies to Banks and Large Investment Firms\u003cbr\u003e3. Specifics of the Senior Managers and Certification Regime for Insurers\u003cbr\u003e4. Extension of SM\u0026amp;CR to (Almost) all Financial Services Firms\u003cbr\u003e5. Key roles in Embedding and Overseeing the SM\u0026amp;CR\u003cbr\u003e6. Practical Aspects of Better Risk Mitigation\u003cbr\u003e7. Practical Challenges to Overcome\u003cbr\u003e8. Role of Culture and Conduct Risk\u003cbr\u003e9. Other Areas Personal Liability Can Arise\u003cbr\u003e10. Enforcement\u003cbr\u003e11. Overarching Principles for How to Manage Personal Regulatory Risk\u003cbr\u003e12. Regulatory Relationship Management\u003cbr\u003e13. Technology\u003cbr\u003e14. Overview of Related Global Developments\u003cbr\u003eAppendices\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eWhy buy this book?\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eThis second edition is a must-read for staff in UK financial services firms, professional associations, industry bodies, regulators, academics, and advisers to financial services organisations. It is one of the few single-volume references that brings together the practical mechanics of SM\u0026amp;CR with the latest regulatory developments — FSMA 2023, Consumer Duty, Brexit, cryptoassets, and AML\/sanctions — making it a genuinely current working tool rather than a static rulebook summary.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eKeywords\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eSM\u0026amp;CR, Senior Managers and Certification Regime, financial services compliance, conduct risk, culture risk, FCA regulation, banking compliance, Consumer Duty, AML sanctions, cryptoassets regulation, compliance officer guide\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eTarget Audience\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eCompliance officers, Financial regulators, Risk managers, Senior managers and certified staff in banks and insurers, In-house legal and compliance counsel\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eGenre\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eFinancial regulation, Compliance, Corporate Governance\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eQ\u0026amp;A\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eWhere can I buy Conduct and Accountability in Financial Services: A Practical Guide, 2nd ed?\u003c\/strong\u003e\u003cbr\u003eYou can order it directly from CLNZ Books, with worldwide delivery.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat is the Senior Managers and Certification Regime (SM\u0026amp;CR)?\u003c\/strong\u003e\u003cbr\u003eSM\u0026amp;CR is the UK regulatory framework that holds senior managers personally accountable for the areas of a financial services firm under their control, and requires firms to certify staff in specified roles as fit and proper.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow does the Financial Services and Markets Act 2023 affect SM\u0026amp;CR?\u003c\/strong\u003e\u003cbr\u003eFSMA 2023 reshapes parts of the UK's post-Brexit regulatory architecture, and this guide analyses how those changes interact with existing SM\u0026amp;CR obligations for firms and individuals.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat does the Consumer Duty mean for compliance teams?\u003c\/strong\u003e\u003cbr\u003eThe Consumer Duty sets a higher standard of care for firms dealing with retail customers, and this guide explains how it intersects with SM\u0026amp;CR accountability structures.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhy does culture and conduct risk matter to regulators?\u003c\/strong\u003e\u003cbr\u003eRegulators increasingly treat culture and conduct as a core prudential concern, since patterns of misconduct can materially affect a firm's stability and reputation, not just its compliance record.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003e📘 Learn more about shipping, delivery times, and returns, see our FAQ here\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003e\u003ca href=\"https:\/\/clnzbooks.com\/pages\/faq-frequently-asked-questions\" style=\"color:#8B0000;\"\u003eFAQ — Frequently Asked Questions\u003c\/a\u003e\u003c\/p\u003e","brand":"Bloomsbury Professional","offers":[{"title":"Default Title","offer_id":44084039680074,"sku":"9781526529060","price":274.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0287\/7351\/5338\/files\/conduct_2a860804-665f-4332-87d8-986f5f7fc33b.jpg?v=1787090000","url":"https:\/\/clnzbooks.com\/products\/conduct-accountability-financial-services","provider":"CLNZ Books ","version":"1.0","type":"link"}