FAQ “Frequently Asked Questions”

Frequently Asked Questions (FAQs)

📦 How long does it take for my order to arrive?
Orders are fulfilled by our international suppliers in Argentina, Spain, the United States, the United Kingdom, Malaysia, Singapore, New Zealand, and Hong Kong. Processing takes 3 to 5 business days. Delivery usually takes between 5 and 10 business days, depending on the destination.

More about Shipping, click here

💳 What payment methods do you accept?
We accept credit and debit cards, PayPal, and other methods available at checkout.

🔄 Can I cancel or modify my order?
You can request changes or cancellations within the first 12 hours after placing your order. Contact us at info@clnzbooks.com.

📚 Are the books physical or digital?
All our books are available in physical format. If a digital version is available, it will be clearly indicated on the product page.

📬 Do you ship internationally?
Yes, we ship worldwide using trusted international couriers: DHL, UPS, FedEx, NZ Post

💰 How can I calculate the shipping cost?
Shipping is included in the price of the book. No hidden fees at checkout.

⚠️ Are there any additional charges?
Some countries may charge import duties or customs fees via the courier. These charges are the buyer's responsibility and vary by country.

🛡️ What if my product arrives damaged?
If your product arrives damaged, contact us within 7 days and provide photos of the damage. We’ll send you a replacement at no additional cost.