How to Order — Your Complete Buying Guide
Ordering from CLNZ Books is straightforward, but I know that buying academic books from an independent bookseller abroad — especially for a library, law firm, or hospital — often raises questions before you commit. This page walks you through the entire process, from selection to delivery, so there are no surprises.
Who's Behind CLNZ Books
CLNZ Books is not a faceless storefront. I'm Pablo Castellano, and I personally source, list, and follow up on every order — from a law faculty in Europe to a hospital library in Asia. There's no call centre and no rotating staff: if you have a question before or after you buy, you're talking to me.
Connect with me on LinkedIn → and see for yourself who you're doing business with.
The Ordering Process, Step by Step
STEP 1
Browse & Select
Use our four specialist collections — Law, Economics & Finance, Energy, Medicine — or the Advanced Search to find a title by keyword. Every product page includes full bibliographic detail (ISBN, edition, format, publisher) before you buy. For more context on a topic, browse Professional Insights, our article section.
STEP 2
Add to Cart — or Request a Quote
Individual buyers add directly to cart. Institutions requiring a formal quotation, purchase order number, or pro-forma invoice before purchase should use Request a Quote instead — see "Institutional & Library Orders" below.
STEP 3
Checkout — Billing Details
At checkout you'll enter the billing recipient: the name and address the invoice should be issued to. Include your tax registration number if your country requires one — several do, for the invoice to be valid on your end. For institutions, this is usually the acquisitions or accounts department, not the individual placing the order — you can enter a department name and reference/PO number in the billing field.
STEP 4
Checkout — Shipping Details
Separately, enter the shipping recipient: the person or department who should physically receive the parcel, with a full street address (no PO boxes) and a contact phone number, required for customs clearance. Billing and shipping addresses can be different.
STEP 5
Payment
We accept credit/debit card and PayPal directly at checkout. Institutional clients who need to pay by bank transfer or against a formal invoice should request this via Request a Quote.
STEP 6
Order Confirmation
You'll receive an automatic email confirmation immediately after checkout. Then I personally review your order and follow up by email to confirm stock and expected dispatch — not an automated ticket, an actual message from me.
STEP 7
Shipping & Tracking
Every price includes worldwide shipping via a trusted international courier. Which courier handles your parcel — DHL, FedEx, or another — depends on the supplier dispatching your order, and I'll confirm it along with your tracking number once it ships. Import duties or taxes, if applicable in your country, are the recipient's responsibility and are not included in the item price.
STEP 8
Delivery
On average, delivery takes 5 to 10 business days, depending on destination and customs processing. Titles printed on demand (noted in the product description) may take longer, as they're produced by the publisher before dispatch. Whatever the case, I stay in direct contact with you from order to delivery — you're never left wondering where your book is.
Institutional & Library Orders
CLNZ Books regularly supplies university libraries, law firms, and hospital libraries worldwide. For institutional purchases I can provide:
- A formal quotation referencing your purchase order (PO) number
- A pro-forma or formal invoice for accounts payable
- Payment by bank transfer, in addition to card and PayPal
- Consolidated invoicing for multi-title orders
Start any institutional order via Request a Quote →
Frequently Asked Questions
Do you ship internationally?
Yes. Every order ships worldwide via a trusted international courier, with the shipping cost included in the listed price.
What payment methods do you accept?
Credit card and PayPal for standard orders. Institutional clients may also pay by bank transfer against a formal invoice.
Can billing and shipping addresses be different?
Yes — this is common for institutional orders, where the invoice goes to an accounts department and the book ships to a library or office address.
Can I get a formal invoice or quote before paying?
Yes. Use my Request a Quote page to receive a pro-forma invoice referencing your PO number.
Is my payment secure?
Yes. All transactions are processed through Shopify's secure, PCI-compliant checkout.
Who do I actually deal with when I order from CLNZ Books?
Me — Pablo Castellano. There's no call centre and no rotating staff behind CLNZ Books. I list every title, confirm every order, and follow up personally on shipping. You can verify this on my LinkedIn profile before you buy.
How long does delivery take, and what if it's delayed?
On average, 5 to 10 business days, though this can vary by destination and customs processing. I track every order myself and stay in contact with you if anything changes.
Questions about a specific order? Write to me directly at info@clnzbooks.com or connect on LinkedIn — I read and answer every message myself.